Contact Us
Contact information for health care services, member services, our health care centers, billing and claims, customer feedback, and more.
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Fast Care & Telehealth
Martin’s Point Health Care Center patients and Health Plan members have several options for after-hours and emergency care, depending on the urgency of your needs. To understand which option is right for your situation, visit our Care Guidance page for more information.
Urgent Care Facilities
If your PCP’s office is closed, urgent care is a good choice for non-life-threatening illnesses.
Generations Advantage Members: Find an Urgent Care Facility
US Family Health Plan Members: Find an Urgent Care Facility
24-Hour Nurse Lines
Talk with a registered nurse anytime for non-emergency guidance.
Generations Advantage Members: 1-800-530-1021
US Family Health Plan Members: 1-800-574-8494
Primary Care Members: Please call your provider's office and leave a message with the answering service.
Telehealth Services
Doctors on Demand by Included Health provides 24/7 access to urgent-care telehealth visits for Generations Advantage and US Family Health Plan members.
Connect with a doctor online from home or wherever it’s convenient. Visit telehealth.martins.org to use this service.
Emergency Room
Visit your local emergency room for immediate care for life-threatening issues such as sudden severe pain, trouble breathing or talking, injuries from a major accident, or stroke and heart attack symptoms.
For a medical emergency, please call 911 immediately for assistance.
Health Care Center and Pharmacy
Looking for phone numbers, hours, or location details for a specific Martin’s Point Health Care Center? Visit our Health Care Centers page for a complete list of locations, contact information, and available services.
Contact your Provider Care Team
You can reach your provider care team by phone or through the MyMartinsPoint® patient portal.
Visit our Care Team Connect page to see the best way to contact your team based on the type of support you need.
Self-Schedule Appointments
Our new self-scheduling tool makes it easier than ever to book an appointment with your provider.
Choose a time that works for you, schedule online in just a few clicks, and get instant confirmation—no phone call needed.
Billing & Claims
For Health Care Center Patients—for patient accounts, billing or health information management, please use the contact options listed below.
For Health Care Providers—please visit our Provider section for dedicated resources and support.
Patient Accounts & Billing Office
Patients can reach the Patient Accounts & Billing Office by calling either of the phone lines below:
1-800-499-7875 | (207) 791-3888
Representatives are available Monday to Friday, 8am–4:30pm.
Health Information Management Office
Patients can reach the Health Information Management Office by phone or fax:
207-791-3728 | Fax: 207-828-2433
Representatives are available Monday to Friday, 8am–4:30pm.
Health Plan Member Services
Whether you’re a current member or exploring coverage options, we’re here to help. Members will find Medicare and TRICARE Member Services contacts below, and non-members can reach out to our Plan Sale Specialists to learn more.
View holiday hours for our Member Services and Provider Call Centers here: Call Center Holiday Hours
Member Services
Contact information for current Martin's Point health plan members:
Generations Advantage Members: 1-866-544-7504 (TTY: 711)
October 1 - March 31: 8am–8pm, Seven days a week
April 1 - September 30: 8am–8pm, Monday to Friday
US Family Health Plan Members: 1-888-674-8734 (TTY: 711)
8am–5pm, Monday to Friday
Register for your Member Portal Account—create your account to easily view your benefits, explore care options, and access tools that help you get the most value from your plan.
Plan Inquiry and Sales
Contact information for individuals not currently enrolled in a Martin's Point health plan:
Generations Advantage: 1-855-398-4783 (TTY: 711)
October 1 - March 31: 8am–8pm, Seven days a week
April 1 - September 30: 8am–8pm, Monday to Friday
To request information online, fill out our Generations Advantage Information Request Form.
US Family Health Plan: 1-855-669-4213 (TTY: 711)
8:30am–4:30pm, Monday to Friday
To request information online, fill out our US Family Health Plan Information Request Form.
Third-Party Vendors
We work with a number of trusted third-party vendors to support our Generations Advantage and US Family Health Plan members. If you receive a call from one of these vendors, it may be on our behalf. Visit our Third-Party Vendor page to see a list of approved partners.
Customer Feedback, Complaints, and Compliance Inquiries
Thank you for taking a moment to complete this survey. Your feedback helps Martin's Point improve the service it provides to its customers.
Martin's Point Health Care Centers
Looking to provide feedback concerning one of our Health Care Centers? Please call your Primary Care Office and ask to speak with site leadership.
US Family Health Plans
Looking to provide feedback concerning your US Family Health Plan?
Call Member Services at 1-888-674-8734 (TTY: 711) anytime from 8 am–5 pm, Monday to Friday.
Generations Advantage Plans
To file a complaint with Martin's Point Generations Advantage:
- Call Member Services at 1-866-544-7504 (TTY: 711) anytime during the following service hours:
- October 1 to March 31: 8 am–8 pm, seven days a week (Monday to Sunday)
- April 1 to September 30: 8 am-8 pm, Monday to Friday
- Fax: 1-207-828-7874
- By Mail:
Martin's Point Generations Advantage
ATTN: Member Services - Grievances
PO Box 9746
Portland, ME 04104-5040
In addition to filing complaints with Martin's Point, you may also file a complaint with Medicare directly.
Medicare Complaint Form
You can submit a complaint directly to Medicare if you’d like by filling out the Medicare Complaint Form.
Medicare Website
Medicare’s official website includes the Medicare and You handbook and ratings of all Medicare health plans. Find out more.
Please be aware that e-mail communication can be intercepted in transmission or misdirected. Please do not include personal health-related information or other sensitive information to us through this link; instead consider communicating any sensitive information by telephone, fax, or mail.
This includes all Fraud, Waste, and Abuse complaints.
If you suspect fraud, waste or abuse, please call the Martin's Point Compliance Hotline at1-800-297-8616